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How soon can I walk on my floor after cleaning?

 Typical dry time is between 4 and 6 hours, depending on the airflow in the home and the carpet being cleaned. It is completely safe to walk on the carpet while it is drying. Feel free to ask your service technician for a complimentary pair of shoe coverings.    

How are pet spots and odors treated?

We offer several treatment methods to clean and sanitize areas contaminated by biological matter. Most of our pet treatments require additional cost and the technician will discuss those costs before beginning treatment.  Any service recommended by a technician is optional but certainly recommended. If you decline a pet treatment it does void our thirty day satisfaction guarantee for that area of your home.

What can you do about residue left behind by other cleaning companies?

Zerorez® never introduces new soaps and detergents when they clean. This means over time (as long as no more soap is added by someone else) Zerorez® will remove the soap left behind by others. If you clean once a year it may take a couple of years to accomplish this, but you will notice each time that your carpet stays cleaner longer.

Should I move my furniture?

We typically use one man crews - making moving furniture difficult and dangerous. We ask that you have all items you want out of the room before we arrive. Your technician will clean around any items left in the room.

What do you consider an area?

We consider any area under 200 square feet to be one room - like a small bedroom, living room, or den. If you have any areas that exceeds 200 square feet, the area will be counted as two or more areas.


Still have questions?  Feel free to give us a call, or fill out our form!

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Triple Guarantee

Raving Fan Guarantee - If an error occurs during service, it will be corrected or your money will be refunded.

Price Guarantee - No surprises or hidden charges. You approve all work and know the price before it is administered, or we’ll provide it free of charge.

On Time Guarantee - If we miss our arrival window, you will receive an additional area cleaned absolutely free.